{"id":19353,"date":"2024-08-19T10:00:48","date_gmt":"2024-08-19T08:00:48","guid":{"rendered":"https:\/\/elanee.de\/payment-shipping\/"},"modified":"2024-08-19T10:00:50","modified_gmt":"2024-08-19T08:00:50","slug":"payment-shipping","status":"publish","type":"page","link":"https:\/\/elanee.de\/en\/payment-shipping\/","title":{"rendered":"Payment & Shipping"},"content":{"rendered":"

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Payment methods <\/h4>\n

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We offer the payment methods Paypal, Paypal Pay later, direct debit, Giropay, instant bank transfer and debit or credit card.<\/p>\n

All our payment options are processed by Paypal.
\nPossible refunds are also processed via the payment service provider Paypal. <\/p>\n

Information on the individual payment methods can be found here in our FAQ section.<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” border_width_bottom=”2px” border_color_bottom=”#e3e1e0″ global_colors_info=”{}”]<\/p>\n

Shipping<\/h4>\n

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Shipping costs<\/strong><\/p>\n

We currently only ship within Germany.<\/p>\n

The shipping costs per order amount to \u20ac5.95 (incl. VAT)<\/p>\n

From an order value of \u20ac40.00, the shipping costs are waived.<\/p>\n

 <\/p>\n

Return shipment<\/strong><\/p>\n

The buyer bears the costs for the return shipment.
\nPlease register your return in our returns portal<\/a>.
\nOur customer service will get back to you as soon as possible. <\/p>\n

If your goods have arrived damaged or faulty, please also report this in our returns portal<\/a>, stating your order number, the delivery note number and, if possible, a picture of the damage.
\nOur customer service will check the process and get back to you. <\/p>\n

 <\/p>\n

Shipping service provider<\/strong><\/p>\n

Your order will be shipped with the shipping service provider DHL within Germany.<\/p>\n

 <\/p>\n

Delivery time<\/strong><\/p>\n

The standard delivery time is between three and five working days.
\nIn individual cases, the delivery time may be longer.
\nYou can check the shipping status of your shipment using the tracking number at https:\/\/www.dhl.de\/de\/privatkunden\/dhl-sendungsverfolgung.html<\/a>.
\nYou will receive an automatically generated tracking number with every order. <\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Payment methods We offer the payment methods Paypal, Paypal Pay later, direct debit, Giropay, instant bank transfer and debit or credit card. All our payment options are processed by Paypal. Possible refunds are also processed via the payment service provider Paypal. Information on the individual payment methods can be found here in our FAQ section.ShippingShipping […]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-19353","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPayment & Shipping | ELANEE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elanee.de\/en\/payment-shipping\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Payment & Shipping | ELANEE\" \/>\n<meta property=\"og:url\" content=\"https:\/\/elanee.de\/en\/payment-shipping\/\" \/>\n<meta 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